Why we ask mobile drivers and dispatchers to contact us from the app

In this document we will explain why we ask users of the YourDriverApp mobile app for drivers and dispatchers to contact us from the app itself.

By contacting us from YourDriverApp, we receive all the info we need without bothering you. This important info is automatically sent along with your question without you having to enter anything!

• Name
• Email
• Mobile number
• Mobile operating system details
• Device details
• App version details
• Subscription details

This info helps us to solve your issues or answer your questions with a minimal required effort from your end.

How to contact us directly from YourDriverApp
You can find the 'Contact us' feature via the 'Settings' tab in the bottom right corner of the YourDriverApp main screens. Press the button 'Contact us', then you are navigated to our 'direct' chat channel. Please note that support is done during CET office hours only. We try to respond within max 2 business days (Monday - Friday) as seen in these screens:

  

Other questions regarding Cloud Connect

For questions regarding Cloud Connect; Web Portal, Web Booker, Passenger App, API or Cloud Connect Billing, we have the option to contact us online.