Before we dive deeper into Business Group settings, it is good to understand what a Business Group is.
When you upgrade to a Business Group you get full access to a complete virtual dispatch environment (mobile and desktop) where you can manage and dispatch all your company’s jobs and group settings.
In a Business Group you can also manage your operators and admins and integrate several exciting tools to get more work in your group!
A Business Group is available for all Business Dispatcher users who want to process their rides owned by the group (company) instead of privately owned. The Business Group allows you to review, manage & configure, dispatch and process your group-owned jobs.
The Business Group settings are only available when
- You are admin within a group.
- You have a dispatcher subscription.
So, if you have both, let's take a look at the possibilities you have within a group.
When within your group menu, you can click on the top name of your group to open the advanced settings for the group.
Within this settings menu, you have a couple of options, we will discuss them one by one.
At the top of your screen, you can change your group name.
Here you can choose how you wish to interact with your members and what kind of rights your members have within your group.
Job ownership is all about responsibility for the jobs.
If job ownership in a group is off, this means that the responsibility lies with a private contact, who is therefore responsible for the progress of the ride, the payments and commissions. A good example here is if you work with a group of drivers as you did for example in a WhatsApp group. All jobs dispatched in this group are privately owned by each driver/dispatcher.
If 'job ownership' is on in a group, this means that the responsibility lies with the group (admins and operators) for the progress of the ride, the payments and commissions. A good example here is when the group is owned by a taxi company, all jobs dispatched in this group are owned and administrated by the taxi company.
If you have a partnership with other dispatchers, you can decide to allow foreign jobs. This way partners (in other groups) can dispatch jobs within your group, the ownership (responsibility) for the job will still be with the one who dispatched the job, so you have no extra administration.
Dispatch panel and Driver Portal
Another feature of a Business Group is the possibility for your admins and operators to enter the dispatch panel in your Business Group where you can dispatch all your group's jobs.
YourDriverApp Business Group dispatch panel
You can find this feature in your Business Group under the tab 'Dispatch Panel'. This tab is only accessible for admins and operators of your Business Group with a Business Dispatcher subscription. From the dispatch panel they can dispatch and manage all your group's jobs.
The dispatch panel is segmented into 3 sub tabs:
- To Assign: Here you can find all jobs which are not assigned yet to a driver; these jobs still need to be dispatched/assigned to a (group of) driver(s).
- To Do: Here you can find all jobs which are already assigned to a driver but are not completed yet.
- All: Here you can find all jobs.
Admins and operators can also create, manage and dispatch Business Group jobs from the Driver Portal.
Business Group features
Connecting an external source to your group is also a feature supported by Business Groups. External sources are options you can add to get more work in your group.